Privacy Policy | Access Copyright

Our Commitment to Privacy
We are committed to protecting the privacy of the people we serve, including licensees, affiliates, website visitors and others who interact with us. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

By providing your personal information to us, you consent to our collection, use, and disclosure of that information as described in this Policy and as permitted or required by law.

What Is Personal Information?
‍“Personal Information” means information about an identifiable individual, such as your name, home address, telephone number, and email address.

It does not include the name, title, business address or telephone number of an employee of an organization, or information that is publicly available (for example, your name when linked to a work in which you hold rights).

What Personal Information We CollectAt various times, you may voluntarily provide us with Personal Information, including when you:

Request a licence
Apply to become an affiliate
File a complaint or inquiry
Subscribe to updates or newsletters
Register for an event
Complete a survey
Request a licence

Depending on your relationship with us, the information collected may include:

Name, address, email address and telephone number
Organization, sector and business type
Username and account credentials
Birthdate
Banking information and SIN (for affiliates, where required)
Paymentinformation (processed through secure third-party providers)

We limit the collection of sensitive personal information to what is strictly necessary. Our services are not directed to minors and we do not knowingly collect personal information from minors without appropriate consent.You are responsible for ensuring that your Personal Information is accurate and up to date. You may update your information through your user account or by contacting Royalty and Client Services.

If you provide us with Personal Information about another individual, you confirm that you have the authority and necessary consent to share that information for the purposes described in this Policy.

How We Use Personal Information
We collect and use Personal Information to:

Administer licences, affiliate relationships, programs, and services
Process payments and maintain financial records
Collect and distribute royalties
Monitor permitted uses of works under our licences
Respond to complaints, inquiries, and requests
Communicate with you about activities, updates, and events
Send newsletters and service-related communications
Evaluate employment or other relationship applications
Conduct surveys, research, and internal studies
Improve our website, communications, and operations
Comply with legal, regulatory, and tax reporting requirements

How We Share Personal Information
We do not sell personal information.

We may share personal information with trusted third-party service providers (such as payment processors, IT and cloud providers, email distribution services, and professional advisors) who are required to protect the information and use it only to provide services to us.

We may also disclose personal information for income tax reporting and otherlegal or regulatory purposes, if required by law, regulation, court order or lawful authority, or to protect our legal rights.

If our organization is involved in a merger, restructuring, funding arrangement, or transfer of operations, personal information may be shared as part of that process and will be protected and used only for purposes related to the transaction.

Where Information Is Stored
Personal information may be stored or processed in Canada or in other countries where our service providers operate. In those cases, the information may be subject to the laws of that country and accessible to courts or law enforcement authorities as required by law.

How We Protect Personal Information
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, theft and unauthorized access, disclosure, copying, use, or modification.

Access to personal information is limited to those who require it for legitimate organizational purposes.In the event of a breach of security safeguards involving Personal Information that poses a real risk of significant harm, we will notify affected individuals and the appropriate authority as required by law.

Retention of Personal Information
We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy and to meet legal, regulatory and operational requirements.

For example:

Affiliate and licensee information is retained for at least seven yearsas required by law.
Credit card information is not retained after a pay-per-use licence transaction unless specifically requested; only the transaction confirmation number is retained.

When personal information is no longer required, it is securely destroyed or anonymized.

Website, Cookies and Online Communications
Our website may use cookies and similar technologies to improve your experience and understand how our site is used. Cookies help us recognize repeat visitors and gather statistical information.

You may adjust your browser settings to refuse cookies, but some website features may not function properly.

If you contact us through our website, register for an event, subscribe to updates or complete a survey, we may collect and store the information you provide in order to respond or administer the activity.

We are not responsible for the privacy practices or content of third-party websites linked from our website. We encourage you to review their privacy policies before providing personal information.

Your Rights: Access, Correction and Withdrawal of Consent
You may request access to the Personal Information we hold about you and request corrections if it is inaccurate or incomplete, subject to certain legal exceptions. There is no fee for accessing your Personal Information.

You may withdraw your consent at any time, unless we are required by law to retain or use the information. If you withdraw consent, we may not be able to provide certain programs, services or information.

Requests for access, correction or withdrawal of consent should be directed to our Privacy Manager.

Our Privacy Manager
Email: info@accesscopyright.ca
Telephone: 416-868-1620 (toll-free 1-800-893-5777)
Mail:
Access Copyright
56 Wellesley Street West, 3rd Floor
Toronto, ON, M5S 2S3
Attention: Privacy Manager

Changes to This Privacy Policy
‍We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website.

Last updated on February 11, 2026