You can contact us by:
Telephone: give us a call at 416-868-1620 (toll-free 1-800-893-5777).
Mail: send a letter to Access Copyright; 56 Wellesley Street West, 3rd Floor,Toronto, ON, M5S 2S3.
Email: write to us at info@accesscopyright.ca.
Other: on request, we will arrange for other alternate formats and communication supports.
Our website
We are committed to ensuring our website is accessible to everyone, including meeting legislated accessibility standards and exceeding them wherever possible.
Our website employs the Recite Me Accessibility Toolbar which includes screen reading support, reading aids to assist with focus, options to customize fonts, font size, colour and layout as well as translation and text-to-speech functionality. The toolbar can be activated on any page on our website by selecting the accessibility icon at the bottom of any page on our site.
Accessibility is not a one-time project. We review the site regularly using automated testing tools and manual checks, and we address issues as they are identified. Some older documents (such as PDFs) may not yet meet our standard and we are working to address this on a continuous basis. Although we cannot control the accessibility of third-party content or websites we link to, we encourage our partners to offer accessible materials.
Need alternate formats and/or communications supports?
Access Copyright will provide alternate formats and communication supports upon request. Please contact us and we will consult with you about your needs and provide you with an accessible format in a timely manner.
Have feedback on accessible customer service?
We want to hear from you. Please send along your feedback on:
All feedback will be directed to our Head of Royalties and Client Services. We will provide a response to you via your preferred method ofcommunication within 10 business days (if we require additional time, we will let you know).
